{"id":1125,"date":"2025-09-16T22:29:04","date_gmt":"2025-09-16T20:29:04","guid":{"rendered":"https:\/\/qualitasplaza.com\/instituto\/?page_id=1125"},"modified":"2025-10-13T13:18:34","modified_gmt":"2025-10-13T11:18:34","slug":"info-ux-cx","status":"publish","type":"page","link":"https:\/\/qualitasplaza.com\/instituto\/info-ux-cx\/","title":{"rendered":"UX\/CX"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1125\" class=\"elementor elementor-1125\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fbb220 e-flex e-con-boxed e-con e-parent\" data-id=\"5fbb220\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1be431a1 elementor-widget elementor-widget-heading\" data-id=\"1be431a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Experiencia de Cliente [CX]<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7624abd elementor-widget elementor-widget-heading\" data-id=\"7624abd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">El verdadero factor clave de la transformaci\u00f3n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d08d431 elementor-widget elementor-widget-text-editor\" data-id=\"3d08d431\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Perder un cliente no solo significa perder una venta: <strong>implica perder inversi\u00f3n, tiempo y oportunidades de crecimiento.<\/strong> Cada interacci\u00f3n cuenta, y una mala experiencia puede poner en riesgo la confianza y el futuro de su negocio. Cuidar cada detalle de la experiencia de cliente (CX), incluyendo la experiencia de usuario (UX), es clave para construir v\u00ednculos s\u00f3lidos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3330d46d e-con-full e-flex e-con e-parent\" data-id=\"3330d46d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-70ddb336 e-con-full e-flex e-con e-child\" data-id=\"70ddb336\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f06fee2 elementor-widget elementor-widget-image\" data-id=\"2f06fee2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"366\" height=\"264\" src=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/vs.jpg\" class=\"attachment-large size-large wp-image-2770\" alt=\"\" srcset=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/vs.jpg 366w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/vs-50x36.jpg 50w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/vs-100x72.jpg 100w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/vs-120x87.jpg 120w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/vs-310x224.jpg 310w\" sizes=\"(max-width: 366px) 100vw, 366px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0bb7f3 e-con-full e-flex e-con e-child\" data-id=\"e0bb7f3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43e2d63c elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"43e2d63c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Dos niveles, una misma meta<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-491606fc e-con-full e-flex e-con e-parent\" data-id=\"491606fc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-26bba45f e-con-full e-flex e-con e-child\" data-id=\"26bba45f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5115d1f4 elementor-widget elementor-widget-heading\" data-id=\"5115d1f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Experiencia de Usuario (UX)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b9a9889 elementor-widget elementor-widget-text-editor\" data-id=\"3b9a9889\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Se refiere a todas las interacciones que una persona tiene al usar productos digitales: p\u00e1ginas web, aplicaciones, plataformas de servicio, etc. Incluye que la navegaci\u00f3n sea fluida, que los procesos digitales funcionen sin fricciones, que el dise\u00f1o sea claro y accesible, y que el usuario se sienta c\u00f3modo, eficaz y satisfecho durante su uso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d8ed01a e-con-full e-flex e-con e-child\" data-id=\"1d8ed01a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d163846 elementor-widget elementor-widget-image\" data-id=\"6d163846\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"771\" src=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374-1024x771.jpg\" class=\"attachment-large size-large wp-image-3233\" alt=\"\" srcset=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374-1024x771.jpg 1024w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374-460x346.jpg 460w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374-768x578.jpg 768w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374-50x38.jpg 50w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374-100x75.jpg 100w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374-600x452.jpg 600w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374-120x90.jpg 120w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374-310x233.jpg 310w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-iamhogir-17754374.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44ff7c97 e-con-full e-flex e-con e-parent\" data-id=\"44ff7c97\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3df3f676 e-con-full e-flex e-con e-child\" data-id=\"3df3f676\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-110c391c elementor-widget elementor-widget-heading\" data-id=\"110c391c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Experiencia de Cliente (CX)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33e226c9 elementor-widget elementor-widget-text-editor\" data-id=\"33e226c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Es m\u00e1s amplia: cubre cada punto de contacto entre la persona (cliente) y la marca, tanto digital como f\u00edsico. Incluye lo digital (UX) pero tambi\u00e9n la atenci\u00f3n al cliente, el soporte, la forma de resolver incidencias, la transparencia de precios, la comunicaci\u00f3n, el ambiente f\u00edsico, los procesos internos, etc. CX es lo que el cliente vivencia como conjunto, durante todo el recorrido con la empresa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6dceaa e-con-full e-flex e-con e-child\" data-id=\"e6dceaa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c195459 elementor-widget elementor-widget-image\" data-id=\"5c195459\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-1024x683.jpg\" class=\"attachment-large size-large wp-image-3222\" alt=\"\" srcset=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-1024x683.jpg 1024w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-460x307.jpg 460w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-768x512.jpg 768w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-1536x1024.jpg 1536w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-50x33.jpg 50w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-100x67.jpg 100w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-600x400.jpg 600w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-120x80.jpg 120w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244-310x207.jpg 310w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/pexels-asphotography-518244.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18b64d38 e-con-full e-flex e-con e-parent\" data-id=\"18b64d38\" data-element_type=\"container\" id=\"next\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19c0dbcc elementor-widget elementor-widget-heading\" data-id=\"19c0dbcc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Riesgos por falta de detecci\u00f3n estrat\u00e9gica<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c721bfc elementor-widget elementor-widget-heading\" data-id=\"2c721bfc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Algunas consecuencias de lo que sucede cuando UX y \/ o CX no se gestionan bien:<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-791fa335 e-con-full e-flex e-con e-child\" data-id=\"791fa335\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bca0fb5 elementor-widget__width-initial elementor-widget elementor-widget-icon-box\" data-id=\"bca0fb5\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\treputaci\u00f3n da\u00f1ada y reducci\u00f3n de fidelizaci\u00f3n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tInconsistencias entre lo que promete la marca (online) y lo que recibe el cliente (offline)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32772b57 elementor-widget__width-initial elementor-widget elementor-widget-icon-box\" data-id=\"32772b57\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tel cliente se siente enga\u00f1ado, pierde confianza\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSi tiene un buen sitio web (UX aceptable) pero mala atenci\u00f3n telef\u00f3nica o f\u00edsica\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b96da7 e-con-full e-flex e-con e-child\" data-id=\"1b96da7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0141a6 elementor-widget__width-initial elementor-widget elementor-widget-icon-box\" data-id=\"2e0141a6\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tusuarios abandonan compras, generando p\u00e9rdidas comerciales\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSi tiene Interfaces digitales confusas\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd148a7 elementor-widget__width-initial elementor-widget elementor-widget-icon-box\" data-id=\"dd148a7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tpercepciones de inequidad e injusticia por omisi\u00f3n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tProcesos oscuros, falta de claridad, precios inesperados\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37f8952c e-con-full e-flex e-con e-parent\" data-id=\"37f8952c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21fcc4eb elementor-widget elementor-widget-heading\" data-id=\"21fcc4eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Beneficios de gestionarlos profesionalmente<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54bed1ed e-con-full e-flex e-con e-child\" data-id=\"54bed1ed\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1a055283 e-con-full e-flex e-con e-child\" data-id=\"1a055283\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a26b444 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"6a26b444\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"#\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1274\" src=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-2893\" alt=\"\" srcset=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504.png 1500w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504-460x391.png 460w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504-1024x870.png 1024w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504-768x652.png 768w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504-50x42.png 50w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504-100x85.png 100w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504-600x510.png 600w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504-120x102.png 120w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2149346504-310x263.png 310w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"#\">Clientes + satisfechos<\/a><\/h4><p class=\"elementor-image-box-description\">Que recomiendan y repiten<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d38979b e-con-full e-flex e-con e-child\" data-id=\"2d38979b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f6eba42 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4f6eba42\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"#\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"803\" src=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/hhh.jpg\" class=\"elementor-animation-grow attachment-full size-full wp-image-2891\" alt=\"\" srcset=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/hhh.jpg 852w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/hhh-460x434.jpg 460w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/hhh-768x724.jpg 768w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/hhh-50x47.jpg 50w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/hhh-100x94.jpg 100w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/hhh-600x565.jpg 600w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/hhh-120x113.jpg 120w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/hhh-310x292.jpg 310w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"#\">Menos quejas <\/a><\/h4><p class=\"elementor-image-box-description\">Mayor eficiencia operativa<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-141f2e1b e-con-full e-flex e-con e-child\" data-id=\"141f2e1b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-148e8778 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"148e8778\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"#\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1272\" height=\"1050\" src=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-2892\" alt=\"\" srcset=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790.png 1272w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790-460x380.png 460w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790-1024x845.png 1024w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790-768x634.png 768w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790-50x41.png 50w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790-100x83.png 100w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790-600x495.png 600w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790-120x99.png 120w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/2152011790-310x256.png 310w\" sizes=\"(max-width: 1272px) 100vw, 1272px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"#\">Mayor retorno <\/a><\/h4><p class=\"elementor-image-box-description\">de las inversiones promocionales y digitales<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c64b9a5 e-con-full e-flex e-con e-child\" data-id=\"4c64b9a5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36f4c62d elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"36f4c62d\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"#\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1288\" height=\"1091\" src=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-2903\" alt=\"\" srcset=\"https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1.png 1288w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1-460x390.png 460w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1-1024x867.png 1024w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1-768x651.png 768w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1-50x42.png 50w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1-100x85.png 100w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1-600x508.png 600w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1-120x102.png 120w, https:\/\/qualitasplaza.com\/instituto\/wp-content\/uploads\/2025\/10\/120185-1-310x263.png 310w\" sizes=\"(max-width: 1288px) 100vw, 1288px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"#\">Imagen de marca<\/a><\/h4><p class=\"elementor-image-box-description\">coherente, confiable, alineada con los valores que promueven.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2799c1c7 e-flex e-con-boxed e-con e-parent\" data-id=\"2799c1c7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3813b0b5 elementor-widget elementor-widget-heading\" data-id=\"3813b0b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nuestro compromiso<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc559d9 elementor-widget elementor-widget-text-editor\" data-id=\"3bc559d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Transformar la gesti\u00f3n de la experiencia no es un gasto, es una inversi\u00f3n estrat\u00e9gica. Cuando se aplica con profesionalismo, la CX se convierte en un motor de eficiencia, rentabilidad y sostenibilidad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Experiencia de Cliente CX El verdadero factor clave de la transformaci\u00f3n Perder un cliente no solo significa perder una venta: &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_vibebp_attr":"","_vibebp_dimensions":"","_vibebp_responsive_height":"","_vibebp_accordion_ie_support":"","footnotes":""},"coauthors":[154],"class_list":["post-1125","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - 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