{"id":130,"date":"2020-07-17T16:05:52","date_gmt":"2020-07-17T16:05:52","guid":{"rendered":"https:\/\/demos.wplms.io\/course\/design-dynamics\/"},"modified":"2025-10-13T15:22:42","modified_gmt":"2025-10-13T13:22:42","slug":"ux-cx","status":"publish","type":"course","link":"https:\/\/qualitasplaza.com\/instituto\/course\/ux-cx\/","title":{"rendered":"Programa de Impulso UX\/CX"},"content":{"rendered":"\n<div class=\"vibe_editor_note\" style=\"padding: 30px; background: #fffddb; color: #303030;\">\n<div class=\"vibe_editor_column_content\">\n<div class=\"vibe_editor_rich_text\">\n<\/div>\n<\/div>\n<div class=\"vibe_editor_column_content\">\n<div class=\"vibe_editor_columns_wrapper\">\n<div class=\"vibe_editor_columns_1_1 \">\n<div class=\"vibe_editor_column_content\">\n<div class=\"vibe_editor_rich_text\">\n<ul>\n<h2>\u00bfQu\u00e9 Incluye?<\/h2>\n<li><strong>Diagn\u00f3stico integral<\/strong> de la experiencia del cliente y usuario.<\/li>\n<li><strong>Optimizaci\u00f3n de procesos<\/strong> digitales y presenciales.<\/li>\n<li><strong>Creaci\u00f3n de manuales<\/strong> de buenas pr\u00e1cticas.<\/li>\n<li><strong>Entrenamiento del personal<\/strong> en hospitalidad, ventas y comunicaci\u00f3n.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"vibe_editor_column_content\">\n<div class=\"vibe_editor_rich_text\">\n<ul>\n<h2>Nuestra Metodolog\u00eda<\/h2>\n<li><b>Entrevistas internas<\/b> con la direcci\u00f3n y el equipo operativo.<\/li>\n<li><b>Encuestas a clientes reales<\/b> para conocer su percepci\u00f3n actual.<\/li>\n<li>Aplicaci\u00f3n de <b>Mystery Shopper<\/b> para evaluar la experiencia de forma objetiva.<\/li>\n<li><b>Revisi\u00f3n estrat\u00e9gica<\/b> de sus canales digitales y puntos de contacto.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"vibe_editor_rich_text\">\n<br>\n<br>\n<h2>Alcance del programa<\/h2>\n<ul>\n<li>Impacto directo en captaci\u00f3n y retenci\u00f3n de clientes a trav\u00e9s de 2 frentes de trabajo:<\/li>\n<li><b>UX<\/b>: Que su web sea m\u00e1s f\u00e1cil de usar y genere m\u00e1s ventas.<\/li>\n<li><b>CX<\/b>: Que sus clientes est\u00e9n contentos y quieran volver.<\/li>\n<\/ul>\n<br>\n<br>\n<h2>Obtendr\u00e1<\/h2>\n<ul>\n<li>M\u00e1s clientes que completan sus compras.<\/li>\n<li>Una p\u00e1gina web o plataforma digital f\u00e1cil y r\u00e1pida de usar.<\/li>\n<li>Clientes que conf\u00edan m\u00e1s en su marca y vuelven a comprar.<\/li>\n<li>Un plan sencillo para mejorar cada d\u00eda sin complicaciones.<\/li>\n<\/ul>\n<br>\n<br>\n<h2>Descripci\u00f3n<\/h2>\n<p>En <b>Qualitas Plaza<\/b> sabemos que las PYMEs enfrentan retos diarios: captar m\u00e1s clientes, mantenerlos satisfechos y lograr que recomienden su marca.<\/p>\n<p>Este programa est\u00e1 pensado para que las PYMEs obtengan <b>resultados r\u00e1pidos y efectivos<\/b>.<\/p>\n<p>Se trata de una herramienta pr\u00e1ctica que combina <b>Experiencia de Usuario (UX)<\/b> y <b>Experiencia de Cliente (CX) <\/b>para ayudarle a incrementar las ventas y fidelizar.<\/p>\n<hr>\n<br>\n<p><b>Agende una reuni\u00f3n con nosotros<\/b> y vea c\u00f3mo la experiencia de sus clientes puede convertirse en el motor de crecimiento de su negocio.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Optimiza la experiencia de cliente y de usuario en canales digitales y presenciales.<\/p>\n","protected":false},"author":1,"featured_media":1015,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_vibebp_attr":"","_vibebp_dimensions":"","_vibebp_responsive_height":"","_vibebp_accordion_ie_support":"","footnotes":""},"course-cat":[156],"coauthors":[154],"class_list":["post-130","course","type-course","status-publish","has-post-thumbnail","hentry","course-cat-mejorar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - 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