{"id":129,"date":"2020-09-19T07:30:39","date_gmt":"2020-09-19T07:30:39","guid":{"rendered":"http:\/\/learningcenter.demos.wplms.io\/course\/data-mining\/"},"modified":"2025-10-13T15:23:50","modified_gmt":"2025-10-13T13:23:50","slug":"capacitacion-entrenamiento","status":"publish","type":"course","link":"https:\/\/qualitasplaza.com\/instituto\/course\/capacitacion-entrenamiento\/","title":{"rendered":"Capacitaci\u00f3n y Entrenamiento en CX"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<div class=\"vibe_editor_note\" style=\"padding: 30px; background: #fffddb; color: #303030;\">\n<div class=\"vibe_editor_column_content\">\n<div class=\"vibe_editor_rich_text\">\n<\/div>\n<\/div>\n<div class=\"vibe_editor_column_content\">\n<div class=\"vibe_editor_columns_wrapper\">\n<div class=\"vibe_editor_columns_1_1 \">\n<div class=\"vibe_editor_column_content\">\n<div class=\"vibe_editor_rich_text\">\n<ul>\n<h2>\u00bfQu\u00e9 Incluye?<\/h2>\n<br><br>\n<li aria-level=\"1\">Implementaci\u00f3n, con sesiones pr\u00e1cticas y seguimiento.<\/li>\n<li aria-level=\"1\">Desarrollo de habilidades en atenci\u00f3n, ventas y fidelizaci\u00f3n.<\/li>\n<li aria-level=\"1\">Entrega de Materiales: manuales, gu\u00edas y reportes de mejora continua.<\/li>\n<li aria-level=\"1\">Seguimiento: consultor\u00eda continua para validar implementaci\u00f3n y ajustes estrat\u00e9gicos.<\/li>\n<li aria-level=\"1\">Talleres grupales para equipos completos de trabajo.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"vibe_editor_column_content\">\n<div class=\"vibe_editor_rich_text\">\n<ul>\n<h2>Metodolog\u00eda de Implementaci\u00f3n<\/h2>\n<li aria-level=\"1\">Entrevistas y Observaci\u00f3n Interna: revisi\u00f3n de experiencias reales de clientes y personal.<\/li>\n<li aria-level=\"1\">Mystery Shopper: evaluaci\u00f3n objetiva de la atenci\u00f3n y los procesos.<\/li>\n<li aria-level=\"1\">An\u00e1lisis Digital y Presencial: revisi\u00f3n de canales de contacto online y f\u00edsicos.<\/li>\n<li aria-level=\"1\">Talleres de Capacitaci\u00f3n Pr\u00e1cticos: simulaciones y ejercicios basados en casos reales.<\/li>\n<li>Documentaci\u00f3n y Protocolos: manuales operativos y gu\u00edas de estandarizaci\u00f3n CX.<\/li>\n<\/ul>\n<br>\n<br>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"vibe_editor_rich_text\">\n<br>\n<br>\n<h2>Alcance del programa<\/h2>\n<p>Nuestros programas combinan <b>capacitaci\u00f3n especializada<\/b> y <b>protocolos estandarizados<\/b>, garantizando que cada interacci\u00f3n con clientes sea consistente, profesional y alineada con tu promesa de valor.<\/p>\n<br>\n<br>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Objetivo<\/h2>\n\n\n\n<p>Analizar de forma integral los procesos que afectan la experiencia del cliente, identificando oportunidades de mejora y estandarizaci\u00f3n para Implementar formaci\u00f3n y protocolos que aseguren una Experiencia de Cliente uniforme y de calidad, incluyendo atenci\u00f3n al cliente, comunicaci\u00f3n y manejo de incidencias.<\/p>\n\n\n\n<div class=\"vibe_editor_rich_text\">\n<br>\n<br>\n<h2>Resultados Esperados<\/h2>\n<ul>\n<li aria-level=\"1\">Experiencia de Cliente consistente, uniforme y profesional.<\/li>\n<li aria-level=\"1\">Personal capacitado y alineado con la promesa de valor.<\/li>\n<li aria-level=\"1\">Protocolos claros de atenci\u00f3n al cliente, comunicaci\u00f3n y gesti\u00f3n de incidencias.<\/li>\n<li aria-level=\"1\">Mejora tangible en la fidelizaci\u00f3n, satisfacci\u00f3n y percepci\u00f3n de marca.<\/li>\n<\/ul>\n<br>\n<br>\n<h2>Beneficios<\/h2>\n<ul>\n<li aria-level=\"1\">Experiencia de Cliente consistente en todos los puntos de contacto.<\/li>\n<li aria-level=\"1\">Personal capacitado y alineado con los valores de la empresa.<\/li>\n<li aria-level=\"1\">Procesos claros para atender incidencias y consultas de manera eficiente.<\/li>\n<li>Mejora medible de la percepci\u00f3n de marca y fidelizaci\u00f3n del cliente.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Fortalece a tu equipo con entrenamientos pr\u00e1cticos en atenci\u00f3n al cliente, ventas y fidelizaci\u00f3n. <\/p>\n","protected":false},"author":1,"featured_media":1528,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_vibebp_attr":"","_vibebp_dimensions":"","_vibebp_responsive_height":"","_vibebp_accordion_ie_support":"","footnotes":""},"course-cat":[155],"coauthors":[154],"class_list":["post-129","course","type-course","status-publish","has-post-thumbnail","hentry","course-cat-fortalecer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - 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